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Call monitoring involves a certain privileged user (e.g. a supervisor) tapping into a phone to monitor other extensions allowing being monitored. IP-PBX has three monitoring mode: Listen – you can only listen to the call but can’t talk. Whisper – you can listen to and talk with the monitored extension without being heard by the other party. Barge-in – you can talk with both parties.
The directory module allows you to create dial-by-name directories of users that can be accessed by callers through modules like the IVR. You can create a company-wide directory or one for an individual department. You may also specify where the user goes when they choose a directory member.
A phone system application that prompts callers with recorded messages and options and processes voice input and/or touch-phone keypad selections from these menus. The IVR function responds to these inputs by providing appropriate information in the form of voice response or provides a connection to a “live” operator.